Successful Deployment of Electronic Point of Sale and Management Solutions in Retail and Hospitality

As you would expect of any organisation working in the Retail or Hospitality arena, at Senso we pride ourselves on putting the Customer FIRST.

Our main asset is the knowledge, skills and retail experience of our people. We recruit the best in the retail and hospitality industry; those that best match our Business Solutions and the demands of our customer's.

Initial Approach

Although it is traditional in the IT business to try and sell what you have to everyone, at Senso we are careful to match off real requirements with the functionality of our products. Senso's Dynamic Retail System (DRS) offers extremely configurable Till, Back Office and Head Office functionality that can be tailored for almost any Retail, Hospitality or mixed environment.

Consultancy

By taking the appropriate time with each retail client we build up an in-depth knowledge of their business and use this to configure the most appropriate solution in order that our Clients can have their new electronic point of sale management system up and running smoothly and swiftly.

Electronic Point of Sale Implementation

There are many aspects to Retail Solution implementation that are vital for success. These are sometimes the intangible items that are key to choosing the right supplier for you to work with:

Implementation Strategy
Particularly important if you are a new system user and/or you have a high staff turnover.

Site-Survey
To maximise customer service effect and minimise disruption during the Implementation process.

Implementation and Go-Live
To manage the go-live sensitively and be with your team throughout the process. Senso staff will be on-site at all times during the first 2 days of live operation of each site.

Store Networking
Essential to ensure that this is done to the correct specification and therefore durable in the Retail environment.

Hardware
The Electronic Point of Sale Terminals supplied are IBM SurePOS 500 Express Touch- Screen units , incorporating cash drawer and receipt printer . These are designed specifically for the Retail and Hospitality market and, as such, are extremely durable and reliable. However, included in the price is a 24 x 7 on site hardware maintenance service contract for all of your tills – with a guaranteed 4 hour response time. (Beware of cheap imitations).

Software
Proven industrial strength software from the world's largest dedicated Electronic Point of Sale Retail Software Specialists

Commitment
We pride ourselves on our integrity. If we say we are going to do it - it gets done!

Support
Electronic Point of Sale Faults/breakdowns are logged on the internet and dealt with immediately when they arrive, by the support team - not by call handlers. If required, advice will be sought from your Implementation Consultant as to your particular configuration. Support is provided to you throughout your normal hours of business.

Ongoing Advice
Our aim is that you are properly and comprehensively trained in how to use the DRS at all levels. In this way you become self sufficient and therefore there should be no requirement for ongoing Consultancy from Senso. However, we are there if you need us - always on hand to offer advice and guidance as your business changes and prospers.